Zapateller() is a simple Asterisk application that plays a special information tone at the beginning of a call, which causes auto-dialers (usually used by telemarketers) to think that the line has been disconnected. Not only will they hang up, but their systems will flag your number as out of service, which could help you avoid all kinds of telemarketing calls. To use this functionality within your dialplan, simply call the Zapateller() application.

We’ll also use the optional nocallerid option so that the tone will be played only when there is no Caller ID information on the incoming call. For example, you might use Zapateller() in the s extension of your [incoming] context, like this:

[incomimg]
exten => s,1,Zapateller(nocallerid)
exten => s,n,Playback(enter-ext-of-person)

Another handy feature is called call parking. Call parking allows you to place a call on hold in a “parking lot,” so that it can be taken off hold from another extension. Parameters for call parking (such as the extensions to use, the number of spaces, and so on) are all controlled within the features.conf configuration file. The [general] section of the features.conf file contains four settings related to call parking:

Also note that because the user needs to be able to transfer the calls to the parking lot extension, you should make sure you’re using the t and/or T options to the Dial() application.

So, let’s create a simple dialplan to show off call parking:

[incoming]
include => parkedcalls

exten => 103,1,Dial(SIP/Bob,,tT)
exten => 104,1,Dial(SIP/Charlie,,tT)

To illustrate how call parking works, say that Alice calls into the system and dials extension 103 to reach Bob. After a while, Bob transfers the call to extension 700, which tells him that the call from Alice has been parked in position 701. Bob then dials Charlie at extension 104, and tells him that Alice is at extension 701. Charlie then dials extension 701 and begins to talk to Alice. This is a simple and effective way of allowing callers to be transferred between users.

Last but not least, let’s cover setting up an audio conference bridge with the MeetMe() application.^[86] This application allows multiple callers to converse together, as if they were all in the same physical location. Some of the main features include:

Let’s walk through setting up a basic conference room. The configuration options for the MeetMe conferencing system are found in meetme.conf. Inside the configuration file, you define conference rooms and optional numeric passwords. (If a password is defined here, it will be required to enter all conferences using that room.) For our example, let’s set up a conference room at extension 600. First, we’ll set up the conference room in meetme.conf. We’ll call it 600, and we won’t assign a password at this time:

[rooms]
conf => 600

Now that the configuration file is complete, we’ll need to restart Asterisk so that it can reread the meetme.conf file. Next, we’ll add support for the conference room to our dialplan with the MeetMe() application. MeetMe() takes three arguments: the name of the conference room (as defined in meetme.conf), a set of options, and the password the user must enter to join this conference. Let’s set up a simple conference using room 600, the i option (which announces when people enter and exit the conference), and a password of 54321:

exten => 600,1,MeetMe(600,i,54321)

That’s all there is to it! When callers enter extension 600, they will be prompted for the password. If they correctly enter 54321, they will be added to the conference. See Appendix B, Application Reference for a list of all the options supported by the MeetMe() application.

Another useful application is MeetMeCount(). As its name suggests, this application counts the number of users in a particular conference room. It takes up to two arguments: the conference room in which to count the number of participants, and optionally a variable name to assign the count to. If the variable name is not passed as the second argument, the count is read to the caller:

exten => 601,1,Playback(conf-thereare)
exten => 601,n,MeetMeCount(600)
exten => 601,n,Playback(conf-peopleinconf)

If you pass a variable as the second argument to MeetMeCount(), the count is assigned to the variable, and playback of the count is skipped. You might use this to limit the number of participants, like this:

; limit the conference room to 10 participants
exten => 600,1,MeetMeCount(600,CONFCOUNT)
exten => 600,n,GotoIf($[${CONFCOUNT} <= 10]?meetme:conf_full,1)
exten => 600,n(meetme),MeetMe(600,i,54321)

exten => conf_full,1,Playback(conf-full)

Isn’t Asterisk fun?